Refund policy
At Talyxen, we want you to love your purchase. If you are not fully satisfied, we're here to help.
Eligibility for Returns Returns are accepted within 14 days of delivery of the last item on your order. To be eligible, your item must be unused, in the same condition you received it, and in the original packaging. A receipt or proof of purchase is required.
EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item on your order, without giving any reason. The withdrawal period is extended if it ends on a weekend or public holiday.
To exercise your right of withdrawal, you must notify us before the 14-day period expires. You can start your return or cancellation request directly through your account at https://account.talyxen.com/orders.
After notifying us, you must return the item(s) within 14 days. We will refund you within 14 days of receiving the returned goods, using the same payment method you used. We will also refund the standard outbound shipping cost (but not any premium delivery upgrades you chose).
Non-Returnable Items The following items cannot be returned:
- Digital goods (e.g., downloads, subscriptions)
- Perishable items (e.g., food, flowers)
- Sealed cosmetic or hygiene products that have been opened
- Final sale or clearance items
- Personalized or custom products
Return Process To start a return, log in to your account at https://account.talyxen.com/orders or contact us at support@talyxen.com with your order number, item(s) you wish to return, reason for return, and photo evidence if the item is defective or damaged.
Refunds Refunds are issued once your return is received and inspected. If approved, your refund will be processed within 7–10 business days to your original payment method. Your bank or card provider may take additional time to post the refund.
Exchanges We replace items only if they are defective, damaged, or the wrong item was received. Contact us at support@talyxen.com to request an exchange.
Shipping Costs Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect — in which case we cover return shipping. For EU customers exercising the right of withdrawal, return shipping costs are your responsibility unless we agree otherwise.
Contact Us Talyxen support@talyxen.com